Returns & Refunds
Returns & Refunds 🔄
Your satisfaction is our priority
30-Day Money-Back Guarantee
You have 30 full days from delivery to return your item for a full refund or exchange
✅ Return Eligibility
To be eligible for a return, your item must meet these conditions:
Unused & Unopened
Products must be in their original, sealed condition
Original Packaging
All items must be in original packaging with tags and labels attached
Proof of Purchase
Order number, receipt, or order confirmation email required
Within 30 Days
Returns must be initiated within 30 days of delivery date
⚠️ Non-Returnable Items
For health and safety reasons, these items cannot be returned:
- Opened or used beauty and hair care products
- Products with broken seals or damaged packaging
- Sale or clearance items (unless defective)
- Gift cards or digital products
🔄 Easy 4-Step Return Process
Contact Us
Reach out within 30 days of receiving your order:
📧 Email: info@mombayboutique.com
📱 Phone: +44 7393 107874
Get Authorization
We'll review your request and provide you with:
- Return authorization number (RMA)
- Return shipping instructions
- Return address details
Response time: Within 24 hours
Pack & Ship
Securely pack your item in original packaging and ship using a trackable method.
Important: Include your RMA number inside the package and write it on the outside of the box.
Get Your Refund
Once we receive and inspect your return, we'll process your refund within 5-10 business days.
✉️ You'll receive an email confirmation when your refund is processed
💰 Shipping Costs
Defective/Wrong Items
We cover all return shipping costs
Change of Mind
Customer pays return shipping
🔁 Exchanges
Want to exchange for a different product? Contact us first to discuss your exchange. Return the original item following our return process, then place a new order for the replacement. Once we receive your return, we'll process your refund.
❓ Common Questions
⏰ How long does the refund take?
Once we receive and inspect your return, refunds are processed within 5-10 business days. Depending on your bank, it may take an additional 3-5 days to appear in your account.
📦 What if I received a damaged item?
Contact us immediately with photos of the damage. We'll arrange a free replacement or full refund at no cost to you, including return shipping.
💳 How will I receive my refund?
Refunds are automatically credited to your original payment method. You'll receive an email confirmation once the refund is processed.
🌍 Can I return international orders?
Yes! The same 30-day return policy applies. However, customers are responsible for return shipping costs unless the item is defective or incorrect.
Your Satisfaction Guaranteed 💜
At MomBay Boutique, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to make it right. Your happiness is our priority!